Refund Policy

Pro is $14.99 a month. You can stop it whenever you like from your account page, and cancelling is not the same as asking for money back: it stops the next charge and you keep the month you have paid for. This page is about the other thing — if SunoSync does not do what the page said it would, you get your money back.

Paid in cryptocurrency, a payment buys one month and nothing renews, so there is no next charge to stop. The refund terms below apply to it the same way.

If you bought Pro before 3 September 2026 you paid $19 once for lifetime access. That is still what you have — your account is paid up to 2050, nothing renews and there is nothing to cancel — and where this page says "the last payment" it means that one.

The short version

Write to hello@sunosync.com within 14 days of paying and tell us what went wrong. If SunoSync did not work for you, we refund it in full.

When we refund

• The extension will not install, or will not pair with your account, and we cannot get it working with you.
• An export fails, stalls or comes back materially incomplete, and we cannot fix it.
• The service stops working because Suno changed something, before you got your library out.
• You paid twice, or the invoice did not match the price shown at checkout.
• You paid by mistake and have not run an export.

In any of these we refund the last payment in full, and we do not need you to argue for it. Where a subscription has run for several months and something was broken for all of them, say so — we would rather settle it than have you go to your bank.

When we may say no

Because Pro is delivered immediately and in full, we may decline where the product was delivered as described and nothing about it failed:

• You have completed an export and have the files.
• The request comes well after the 14 days, and the service worked.
• The account you tried to export is not yours, or Suno suspended it.
• The purchase was made to abuse the policy — repeat buy-and-refund on the same person or wallet.

Outside the 14 days we will still read what you send and still decide it case by case. We would rather refund an awkward one than keep money from someone the tool let down.

How to ask

Email hello@sunosync.com from the address you paid with, and include the order or receipt number from your confirmation email and a line about what happened. If an export failed, the job number from your account helps and lets us see the error.

We reply within two business days and decide within five. If we approve it, the refund is issued the same day.

How the money comes back

It depends on how you paid, and the three are genuinely different.

Card or wallet. Lemon Squeezy are the merchant of record on that order, so the refund goes back to the card or account you paid with, for the full amount including the tax they charged. It leaves us the day we approve it and takes as long as your bank takes — usually a few working days. You can also write to Lemon Squeezy directly from the receipt they sent you, and your card's own chargeback rights stand behind all of this.

Card outside the US and the EU. On this method the sale is ours rather than the payment provider's, so the refund is ours to issue: we send it back through the provider to the card or account you paid from, for the full amount charged. It leaves us the day we approve it and takes as long as your bank takes. What comes back is the amount in the currency you were charged in — not the dollar price reconverted — and any movement between the two currencies since you paid is not something either of us can undo. Your card's own chargeback rights stand behind all of this.

Cryptocurrency. A blockchain has nothing to reverse, so a refund is not a reversal: it is a fresh transfer we send to a wallet address you give us, in the same coin and on the same network you paid on. We return the coin amount we received, less the network fee — not the dollar amount. Coins move against the dollar between the two transfers, and that movement is yours in whichever direction it goes. Give the address carefully and check the network: a transfer to a wrong address, or on the wrong chain, cannot be recalled by us or by anyone. There are no chargebacks to fall back on here, which is the honest reason this policy is written as plainly as it is — if something is wrong, the email below is the whole remedy, and we treat it that way.

Your statutory rights

If you are a consumer in the EU or the UK you normally have 14 days to withdraw from an online purchase. Digital content delivered immediately is an exception: at checkout you agree to immediate delivery and so give up that automatic right. This policy is what we offer regardless, and it does not affect the rights you have when a product is faulty or not as described.

Contact

SunoSync, operating from Vietnam. hello@sunosync.com — read by a person, answered within two business days. This policy forms part of the Terms and Conditions.